Epilogue.
Following the calls from the customer service lady, and then from Davina, the online sales department lady, I got the third call, as promised, from Kaoutar, the regular sales department lady.
She told me that they would exchange the defective LG set by an identically priced Toshiba set, which had the same specs.
We decided to go ahead with the exchange.
The new TV arrived last night.
On the plus side (compared to the previous set):
- It is better (plainer) looking (although up close, some bits are shlockier)
- It has audio out jacks
- The UI is cleaner and better thought out
- It has an actual off switch
On the minus side:
- The image quality is worse
Let me qualify that last statement.
Maybe it is in fact better, in that it shows more detail (although it has the same resolution as the previous set). But it is much harsher. I guess it’s a question of software.
At this point, I can’t say there is anything technically wrong with this set. It works as advertised.
I think I might have been slightly disappointed if the old dying Sony CRT TV had been directly replaced by this one. But going from the previous set to this one really hurts.
I’ll try to learn to live with it, because I just don’t want to go through n number of sets until I find one that I like, assuming the reseller would agree to that.
So there you have it. I had found a set I was really happy with. But it had a defect. And they couldn’t replace it by an identical set because that model was « end-of-lifed » by the manufacturer.
I gambled. And I lost. I’m sure there’s a lesson in there somewhere.
But while I figure out what that lesson might be, I know one thing:
I’m cursed I tell you!